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Online Casion - Frequently Asked Questions

How to Recharge

Tap Add Cash. Select the amount and preferred channel. Click "Add Cash" to proceed with the payment.

Recharge Not Received

1.Pending Receipt

The payment is still pending, which means the funds have not reached our account yet. You can check with your bank on the status of this payment. If the payment is already successful, kindly provide the updated successful receipt.

2.Receipt on Proccess

Your payment is still being processed. Once the payment request is completed, please send a screenshot of the successful receipt with date, time, amount and UTR/UPI.

3.Failed Receipt

The payment has not reached our account. Please check with your bank if it has been debited and review your receipt details for reference.

Login Failure Reasons

Reasons why the account cannot be logged in, Check to understand the situation.
1. Check the network status and whether the account password is entered correctly.
2. Check whether there is any violation of platform rules that leads to inability to log in.

How to Sign Out

Click on your icon. In the "My Profile" page that appears, click the "Log Out" button in the page right corner.

Forgot Password

Click "Forgot Password" to set a new password for your account using your register email